Frequently Asked Questions

Our menus go through a 5 week rotation. Each week we offer: 1 chicken. 1 turkey, 1 steak, 1 shrimp and 1 salmon option for you to choose from. All 5 menus are available to preview under “Upcoming Menus”. There will be a pop up that let’s you know which week is currently open for ordering.

All orders and payments are due by Sunday 7 am. (Subscription updates are due by Sunday 5am, before the regular deadline)

Please note that we may occasionally close orders early due to reaching our maximum capacity for the week. Get your order in early to secure your meals!

Meals are prepared fresh every Sunday/ Monday The time will depend on if you chose pick up or delivery and your delivery area.

picking up from our Malama Meals Oahu kitchen:

When ordering select pick up and choose “Malama Meals Oahu, Honolulu, 96817 from the drop-down menu. Your meals can be picked up from our commercial kitchen on Tuesday between 7am-6pm or Wednesday through Friday between 7am and 2pm Our commercial kitchen is located at 1130 N. Nimitz Hwy C110, Honolulu, HI.

If entering off Nimitz Hwy: Drive all the way around the back of the building until you see Other Realms (the comic book store) then turn right into the drive way. 

If entering off of the driveway on Alakawa (between Best Buy and Costco Gas): Drive past Mid City, through the open gate and make an immediate left into the drive way. If you drive past Other Realms (the comic book store) then you’ve gone too far. 

Park in any stall. Look for the door way nearest the exit and our sign. Give us a call if you have any trouble finding our location (808) 913-0435.

 

Yes! We deliver to most of Oahu for a flat rate of $9.99

9am to Noon: Kapolei, Ewa, Waipahu, Kunia, Mililani, Pearl City, Aiea
11am to 2pm: Salt Lake, Kaneohe, Kailua
1pm to 4pm: Kalihi, Downtown, Honolulu (north of Kapiolani), Makiki, Manoa, Palolo, Kaimuki
3pm to 6pm: Aina Hina, Hawaii Kai, Diamond Head, Waikiki, Honolulu (south of Kapiolani), Kakaako
4pm to 7pm*: *Depending on volume, some of the areas in the latter part of the above section will be in this time frame when necessary. 

We do not currently have base access, but if you’re located in our delivery area we would be glad to meet you at a convenient, accessible location to deliver your meals!

The Monday before your delivery, you will receive a text with a reminder about your upcoming delivery. In the text we will let you the time frame for your delivery based on the delivery route. Although we try our best to be as accurate as possible, some things are outside of our control (ie traffic, weather, etc) and your delivery may be slightly outside of the estimated window. Please feel free to give us a call or text for an updated time. Mahalo for your understanding!

Please note that we are unable to schedule deliveries for a specific time. Our delivery time window is based on many factors such as when we leave the kitchen, the route based on orders received and traffic.  If you have a specific need in regards to your delivery time, please contact us before ordering and we can see what we can do to accommodate your request. Otherwise, we suggest leaving out a cooler with ice packs or asking a trusty neighbor to receive the meals. You can also purchase a cooler bag with ice packs during check out.

Disclaimer: We are not responsible for meals that are delivered and not refrigerated after delivery. If you think you may not be home during the delivery time, we recommend leaving out a cooler that will fit your meals with a few ice packs. Please let us know where the cooler is located. Your meals will be delivered cold and should be kept cold until you’re ready to heat them. Foods left out at room temperature for longer than 2 hours are unsafe to consume. Safety is our priority! We will NOT leave meals if no contact was made, unless specified to do so in the delivery instructions.

What happens if a delivery is unsuccessful?

We understand our delivery windows start off very broad. Every week our route and timing changes based on the orders received that week. On Monday you will receive a text message with a smaller, 3 hour window for your delivery. When the driver is headed to you, you will receive a text and/or email with a link to track the driver.

The driver is instructed to follow and special delivery instructions left on the order or if none, to first knock to make contact. If no one answers, the driver will text/ call to make contact. If no contact is made, the driver will keep the order and bring it back to the kitchen. Delivery will not be reattempted and the delivery fee will not be refunded. Meals can then be picked up from our kitchen on Wed-Fri between 7am and 230pm. If there is not a note to leave the meals or a cooler with ice packs to leave the meals in, we will not leave the food. Please be sure to leave any special instructions on your order and to stay on top of the delivery timing! We want your order to get to you as easily and safely as possible!

We offer cooler bags with ice packs for purchase during check out if you think you may not be home. We can also deliver to home or work if needed. Please feel free to call, email or text if you have a question about delivery and how to make it work for you.

Yes! We offer both one time ordering AND subscriptions. You can create a subscription with any of our weekly meal packs.

To start a subscription:

Begin by choosing one of our Weekly Meal Packs with either 6, 10, 15 or 21 meals. Pick your meals & sizes for your first delivery. Finish checking out. You’re all set!

You have full control of your subscription. From your account dashboard click “Subscription”. On this screen you can:

  • Pause you subscription (top right corner).
  • Cancel your subscription (all the way at the bottom).
  • Change the items in your package and their sizes if you choose.
  • Change between pick up and delivery.
  • Update delivery instructions.
  • Change your payment method.

Please note all pauses, cancellations and changes must be in no later than at Sunday 5 am . This is when your subscription will be processed and charged and cannot be changed/ canceled for that delivery.

Every week you will receive an email with the updates to your subscription. Since our menu rotates, the meals in your package will change. The number of meals will always stay the same. Each week, your items will be replaced with the similar item from the new week’s menu (steak with steak, salmon with salmon, etc). If you like the meals that are in you subscription update- then nothing is needed on your part. If you would like to change which meals are in your updated package, log in to your account anytime before Sunday midnight and change them out for different ones using the drop down menus.

All of our meals are cooked to safety guidelines. As long as they are properly refrigerated, most may be consumed within 7 days. For best quality, we recommend consuming within 4-5 days, salads within 4 days. We suggest to eat any seafood first. Most of our meals are freezer friendly. Any meals you wish to enjoy later in the week, we recommend freezing asap to lock in freshness. They are best when frozen in a vacuum sealed bag. Or place the container in a ziplock bag and freeze. Take the meal out the day before you wish to eat it and let it defrost in the refrigerator.

Malama means to “respect” or “take care”. We want to do our part by not contributing to single use plastic waste. So we use only compostable, sustainable products for our packaging.

You can customize your meal by ordering a “build a meal” item. You can customize the following:

-Picking the size (regular vs. large)

-Choosing your protein

-Choosing your veggie (or eliminating the veggie if you only want a starch!)

-Choosing your starch (or 2nd veggie for low-carb)

– adding on additional sides such as sauces, cheese, etc.

If you have another substitution you would like to do, please contact us and we will see if we can accommodate you. We will try our best! Please just contact us before placing your order.

We now have a reward points program! 

With every purchase, you automatically earn 1 point for every pre tax dollar spent. You earn $3 off for every 100 points.

How to redeem points:

  • Fill your cart with your desired items.
  • During check out, scroll to the bottom where it says “Discounts”, you’ll see an areas that says how many points you have.
  • Enter in how many points you’d like to use (best to keep it in 100’s to maximize your points) and click “apply”. Your discount will be added.
  • That’s it! Enjoy your extra savings!

 

We only use the freshest ingredients in our meals, so we have to order many of our items from vendors. So if you need to make any changes to your order, please do so before the Sunday 7 am deadline. We cannot cancel or make changes after this time. Please give us a call or send us an email with any questions.

Please note that any refund will less the 3% fee we are charged by our payment processing service.

We only use pink Himalayan salt and only add it to a few dishes that we feel will help bring out the flavor of that dish. We use very minimal salt, if any. Some ingredients already contain sodium, such as the organic chicken stock we use (for example). We try our best to make our dishes flavorful without increasing the sodium when possible, so with that said, most of our meals are lower sodium.

For our labeling purposes, we consider a meal to be “lower sodium” if the total sodium for the meal is 600mg or under. All meals that meet this criteria are labeled as a “lower sodium meal” on the product listing. We have recently added the sodium, sugar and fiber content of all meals to our website, including the Build-a-meal options to help in decision making when looking for a lower sodium diet.

Please note that we are not a registered dietician and our labels and listed nutritional values are for informational purposes only. Please consult your personal dietician for guidance if you are on a very strict diet. 

Most of our meals are already gluten free or can be made gluten free by changing the sides (ie: subbing out mac and cheese for brown rice) Disclaimer: Please note that although we can list all ingredients used and certify which items contain gluten, we can not guarantee that all/any of the ingredients used have not been cross contaminated during manufacture or shipment. We cook all items in a common kitchen and can not guarantee that all items will not come in contact with another item containing wheat/gluten or cross-contaminated with gluten. We recommend that customers with gluten sensitivities/ allergies use their judgment when ordering these items.